Data Deletion Instructions

How to Delete Your Data

You can permanently delete your Palu account and all associated data by following these steps:

1. Log in to your Palu account
2. Go to Settings
3. Scroll to the bottom and click Delete account
4. Confirm by entering your password

What Gets Deleted

Deleting your account permanently removes:

• Your profile (email, name, password)
• All vocabulary words and progress data
• All stories
• All uploaded images
• All settings and preferences

What Is Retained

Some technical data may be retained briefly for operational reliability and legal compliance:

• Encrypted database backups (point-in-time recovery and daily snapshots), automatically purged within 30 days of account deletion.
• Application error logs and crash reports stripped of personal identifiers, retained for up to 90 days.
• Aggregated, anonymized usage analytics that cannot be linked back to your identity.

Can't Access Your Account?

If you signed in with Google and can no longer access your account, contact us at support@paluup.com and we will delete your data within 30 days.